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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Delivery
8 articles
Can I ship to a P. O. box in the USA?
Do you offer free shipping on your website orders?
I purchased a Perixx receiver on your website, how will it be delivered to me?
My product has not arrived yet, what do I do?
My shipping address is wrong, how can I change it?
What are the estimated shipping times for your website orders?
See all 8 articles →
General Technical Support
25 articles
Are Perixx products for Windows also compatible with Apple/Mac devices?
Can I change the scrolling direction on my PERIPAD touchpad?
Confirmed product and regional webshop guidance
Defect product? This checklist may help!
Does Perixx have products compatible with the mac system?
How can I change the keyboard language setting?
See all 25 articles →
Orders
7 articles
How can I get a copy of my invoice?
I am a business customer and would like to order Perixx products. What is the minimum order quantity (MOQ) and do you offer discounts for B2B?
I am a Business customer, how can I get an invoice with the VAT number?
I ordered, what is my order status?
There is an error on my invoice, how can I fix it?
What payment methods can I use to pay?
See all 7 articles →
Other
8 articles
Can I exchange an item for a different one?
How can I contact you for further questions or concerns?
How can I get notified when an out-of-stock product is available again?
How do I stay up to date on Perixx news?
How to make the account to log in Perixx Online Shop?
What do I do if I purchased a Perixx product from a third party and the product has issue?
See all 8 articles →
Returns and Refunds
5 articles
How do I start the return process?
How will I receive my refund, when i bought from Perixx Website?
What are the eligibility criteria for a return?
What if I want to be refunded after the 30 days from purchase have expired?
What is the cut-off time to return a product?
Warranty Support
8 articles
How do I submit a warranty claim?
How long is the Perixx warranty valid?
My perixx product is discontinued, but I need a replacement, what do I do?
Under what conditions would mandatory repair charges apply within the warranty period?
What does the Perixx warranty include?
What if I have a product issue after the warranty period?
See all 8 articles →
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